Rules for Placing Buy/Sell Orders
- Registration and Service Commission. Service provide the User with the opportunity for free registration of an account. However, a commission is charged for the services provided. The specific commission amount is visible to the User when creating a Request. The commission amount is determined by the site management unilaterally and may change. The Formula.cash service allows Users to place orders for the purchase and sale of digital assets in real-time through the website with the domain name Formula.cash.
- Service Obligation Fulfillment. The Service’s obligation to transfer the received digital and/or electronic or fiat currency to the User is considered fulfilled at the moment the digital and/or electronic or fiat currency is debited from the corresponding Payment systеm’s account of the Service, which is recorded in the transaction history of the respective Payment systеm.
- Within the regulated time frame (depending on the exchange direction) from the moment of receiving electronic and/or digital or fiat currency from the User, in the amount specified in the corresponding Order, the Service is obliged to transfer the monetary equivalent of the listed digital and/or electronic or fiat currency to the User in the way chosen by the User when creating the Order.
- The exchange rate of digital assets is fixed at the moment of funds being credited to the Service’s details. If payment is not received within 60 minutes, the order is automatically deleted, and to restore the order, the User must contact the technical support of the site. In this case, the payout amount for the order will be recalculated at the rate at the time of receiving the payment.
- If the User has paid for the order but, due to circumstances, wishes to cancel the exchange, a refund is made minus 3% of the payment amount, the commission within the payment systеm network, and the difference in the exchange rate (if the rate has changed by more than 3% since the funds were credited to the service’s details).
- Details for payment are valid for 30 minutes after the order is created. If the User paid after this time, we reserve the right not to execute and not to return the funds paid to the User.
- If the User’s card is blacklisted by the Security Service of the payment systеm, and an attempt to transfer to it results in an account block, Formula.cash reserves the right not to return the funds to the User.
- The order should be paid exclusively through the payment form on our website, which is available after clicking the “proceed to payment” button. Independent payment to the details is not allowed. Otherwise, the order may be canceled.
- The regulation for crediting funds to Visa, MasterCard, HUMO, UZCARD cards is from several seconds to 5 working banking days. In practice, 99% of transfers are credited instantly. If necessary, the exchange operation can be executed by several transactions and within specially agreed-upon terms between the Service and the Customer.
- In the event that a client notices a discrepancy with the exchange rates on monitors, the client must notify the technical support (operator) of the service using the contact information specified on the service’s pages.
Examples of malfunctions:
— the rate is 3% higher than the market rate on the https://www.binance.com platform
— the exchange rate does not change for a long time
For this an increase in the loyalty program level may be rewarded.
