1. How does the affiliate program work?
You need to register on the website and inform us of your login in the chat to set the affiliate percentage. You will receive a unique affiliate identifier that is added to all your links and HTML code. You can place links to any pages of our service on your website, blog, page, in communities, and social networks, earning referral rewards from each exchange.
2. What are your commissions?
The commissions of our service are already included in the exchange rate and are displayed at the application submission stage, including the commission for the payment systеm transfer.
3. How long does it take to process an application?
After receiving payment for the application, processing time is between 10 and 30 minutes, with possible delays in case of incorrect provider operation. In such cases, we strive to promptly resolve the issue. In cryptocurrency operations, the application is considered paid after receiving confirmations from the Blockchain network. The required number of confirmations is indicated when creating the application.
4. How can I track the status of my application?
The status of your application is automatically updated in the right block of the exchange on the main page, where it was created. If you have closed the page, you can find the link to the application in the email notification.
5. I paid for the application, but the funds did not reach my account. What could be the reason?
There can be various reasons. To ensure a successful exchange, please make sure you have done everything correctly:
1. Check if you have correctly entered your transfer details (wallet, account, or card). If the details are incorrect, your application will be marked as “Erroneous,” and you will receive an email with an explanation. If your application has been processed with incorrect details, a refund is not possible. We recommend carefully verifying the accuracy of the provided information before creating an application.
2. Verify if the funds have been debited from your account. If we do not receive the payment from you, the application will be deleted within 30-60 minutes from the time it was submitted. The deletion time depends on the exchange direction you selected.
3. There may be a delay in the transfer from the payment systеm or the bank. In such cases, we cannot expedite the process, but we try to expedite the payment with the technical support of the bank or payment systеm, and you just need to wait.
4. All reasons are individual. If your situation does not correspond to any of the above, please contact our customer service. We are always happy to help!
6. Is it possible to cancel the application?
You can cancel the application during its processing either manually or through the online support on our website. Once the application is completed, and the funds have been sent to you, cancellation is not possible.
7. What is a confirmation from the Bitcoin network?
In the context of cryptocurrencies, the number of confirmations refers to the number of blocks created after adding a transaction to the blockchain. The more confirmations a transaction has, the more secure it is. Typically, Bitcoin transactions are considered secure after at least six confirmations. To expedite confirmation, you need to set an average fee in the network. You can check the fees using the following resource: Blockchain.
8. Can you process an amount less than the minimum exchange sum?
All our minimum and maximum exchange amounts are set by the limitations of payment systems, banks, and our capabilities. Limits visible on the website can be reduced by agreement with our online support if it is within our capabilities.
9. Can I get a refund for funds sent to a scammer's address?
We do not have the ability to refund funds once the transaction is completed. We can only assist you in filing a complaint and provide information about the transaction after fully verifying you as the owner of the application.
10. Can I make a transfer to your wallet outside the website?
No! Exchanges are strictly carried out by creating an application on the official website and making payment to the details specified in the application, as these details are generated newly for each application.
11. How to create a crypto wallet?
Here are a few services where you can create a wallet for any cryptocurrency supported by these services:
Trustwallet,
WestWallet,
Metamask
*This information is provided as an example and is not a recommendation from us!
12. How to undergo verification?
Card Verification /
Account verification
